User Success & Growth Coordinator (Remote)

The Role We are looking for a User Success & Growth Coordinator who is proactive, organised and excellent with people. Your main goal is to make sure that users don't just register — they activate, use, engage and ultimately become paying users. You will work directly with our team and have strong opportunities to grow your role as expands internationally. What You'll Do User Activation — Help new users get started, answer questions through live chat and follow up to make sure they are actually using Lead Follow-up — Follow up with potential users, answer questions and make sure promising conversations don't go cold. User Reactivation — Reach out to registered users who haven't become active and help them get started. Product Usage — Encourage users to upload artworks, create catalogs and use the key features of the platform. Content Collection — Work with artists and users to collect Reels, exhibition photos, videos and other content that our marketing team can turn into social content. Testimonials & Success Stories — Help us identify successful users and collect testimonials and stories about how they use User Feedback — Track recurring questions, problems and requests and communicate them to the product team. Growth Tracking — Keep track of conversations, follow-ups, activations and conversions so we understand what is working and where users are getting stuck. What We're Looking For Excellent professional English communication skills Experience in online sales, customer success, customer support or business development Experience working with CRM systems and Microsoft Office / Google Workspace Experience working with SaaS products is a strong plus Highly proactive and organised Excellent follow-up skills Comfortable communicating with artists, collectors and other professionals Basic knowledge of, or genuine interest in, the art market Based in Rosario, Argentina Work Setup Remote / Work from Home — Rosario, Argentina preferible . You must have your own laptop and a reliable internet connection. Compensation & Opportunity Full-time position · Starting at $ 7 0 0/month + commission You will be joining the founding team of an international SaaS startup at an early stage, with strong opportunities to grow your role, responsibilities and compensation as the company grows. What Success Looks Like More active users. More paying users. More engagement. More great content from our community. If you are a proactive person who enjoys working with people, technology and a growing startup, we'd like to hear from you.